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Canned Responses Pro for Jira

Jira Cloud and Jira Server

Atlassian Verified

About

Save time with quick, customizable responses. Reusable and automated templates of comments for common issues in Jira Software, Jira Core and Jira Service Desk.

Top reasons to use Canned Responses Pro

  • Easy to use

  • Easy to share best templates across organization

  • Social proof - very good reviews

  • Very responsive support - 24h SLA  (10 hrs avg. time to response).


Target groups

  • Support Teams

  • Sales Teams

Use case scenarios

Canned Responses Pro works best in following scenarios:

  1. Support Team is often using same templates to respond to customers issues

  2. Sales Team needs to use templates for sending emails to prospects

  3. You are sending reports, meetings summary or anything that require some template and you would like to save your time.

Pricing

Cloud

Server

Team size

Monthly price

Average price/user

Team size

Price

1-10

5$

n/a (flat fee)

10

10$

20

25$

1.25$

25

200$

50

62.50$

1.25$

50

400$

75

93.75$

1.25$

100

800$

100

125$

1.25$

250

1.200$

200

200$

1$

500

1.500$

500

300$

0.60$

2000

2.000$

750

362.50$

0.48$

10000

2.000$

1000

425$

0.43$

10000+

2.000$

2000

675$

0.34$




Atlassian Marketplace stats

  • 683 active installations

  • 3.2/4 stars

  • 39 reviews

  • Frequent releases

Quotes from Canned Responses Pro users

  • “We use this heavily within our different support channels. It speeds up the whole process as well as giving us uniformity with our language to customers. We have recently automated our whole service desk experience and Canned responses made it that little bit simpler.”

  • “We use this Add-On in our Support-Team for quick responses to our customers. It has all the functionality you need for this.
    I also needed to use a custom User-Picker in our form which was not supported in the actual version and the Spartez-Support delivered it at the same day! Fantastic! This is really the support that gets over the top and I really appreciated this mega-quick reaction.”

  • “We use canned responses on our customer service department. Really helped us out with template emails in order to get us time in more important things that we need to focus on instead of copy/paste. Also great support team!”

Who is using Canned Responses Pro

  • Nordea

  • EA

  • IBM

  • Adidas

  • Oracle

  • And over 476 others

Common customer pain points

  • I need to type same thing over and over again, by doing this I’m losing a lot of time

    • Canned Responses Pro are here to help - reusable and automated templates of comments will speed up the process of sending more or less same messages.

Objection handling


  1. Jira Service Desk has Canned Responses as built in feature

    1. That’s right. But it’s very basic. See the comparison below.

Discovery questions

  1. Are you sending similar messages to your customers or prospects (f.e. Offer, invitation to talk, service issue form?

  2. Would you like to share your best converting/working templates with your team?

  3. Do you have to send standardized messages regarding meeting notes, reports or anything that has to have same structure / template?

  4. Would you like to save some time by automating some responses in Jira Service Desk?

  5. Would you like to prevent yourself from sending messages with typos?

Canned Responses Pro vs Canned Responses by Jira


CR Pro

CR by Jira

Dynamic macros

23 built-in + custom fields

7

Contextual templates availability

Yes

No

Jira Service Desk

Yes

Yes (Jira Server)

Jira Software

Yes

No

Jira Core

Yes

No

Favourite templates

Yes (Jira Cloud)

No


Documentation

Marketing materials

Spartez.com product page

Atlassian Marketplace page

Why Spartez?

Spartez (Atlassian Verified) is one of the very first vendors on Atlassian Marketplace.  

We're a company focused on the Atlassian ecosystem™ and agile methodology.

We live and breathe Atlassian every day.
Since day one in 2007, Atlassian has been our biggest and strategic customer and a friend at the same time.

On a daily basis, Spartez developers are involved in all areas of development (vision, design, implementation, testing, maintenance) of several Atlassian products, such as Jira®, Bamboo®, Fisheye®, Crucible®, or Clover®.

Spartez is Atlassian Gold Partner.

Atlassian Partners portal

https://partners.atlassian.com/display/resources/Spartez

Premium support channel for Atlassian Partners

Write to us and we could help you in the presale processes including demoing to your clients.
Our support team also provide quick assistance in configuration and technical problems you encountered with during the set up.

Premium Support Channel is avaible here - https://jira.spartez.com/servicedesk/customer/portal/4

Company & contact Information

Have an opportunity?

Have an issue?

For marketing and sales opportunities (brown bags, webinars, AUG meetings, blogging, video content), please contact:

Jacek Wizmur - Szymczak

jacek.wizmur@spartez.com

The best contact time
is 9:00 - 17:00 (Warsaw time).

For any support issues and demo requests, please contact:

Paweł Mazur

pawel.mazur@spartez.com

The best contact time
is 9:00 - 17:00 (Warsaw time).


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