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Canned Responses ProService Desk built-in canned responses
JIRA Service Desk
issues
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JIRA Software
issues
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JIRA Core
issues
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JIRA Cloud(tick)(error)
Description field(tick)(error)
Text Field (multi-line) custom field(tick)(error)
Number of dynamic macros(plus) 23 + custom fields (see Supported macros)(minus) 7
Different contexts(plus) Project, Personal or Global(minus) Project only
Favorite templates(plus) Cloud only(minus)
Group templates sharing(plus) Cloud only(minus)
WYSIWYG editor

(minus) Markdown is supported without preview

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Template usage counter(error)(tick)