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Canned Responses for JIRAJira support mentioning people while putting templates in comments.

JIRA Jira uses markdown to generate rich comments and we need to generate piece of markdown as well to make proper mentions. See JIRA Jira WikiRenderer documentation.


MacroTemplate content 
Particular User[~username]username is JIRA Jira username of user you want to mention


Current User




User Picker (single user)

[~$Field Name_10000$]

Field Name and 10000 are JIRA Jira custom field name and id

How to send email notifications on user mention?

You don't have to do anything. Canned Responses will generate usual Jira user mention. Email notifications will be send according to your notification scheme.