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Canned Responses for Jira is free for personal use. This means that you can use Canned Responses for Jira without having a valid commercial license. However, the usage is limited to personal scope only - you cannot create and share the templates using project nor global visibility scopes. All the other functionality is available for personal usage.

Compare features available in personal and commercial versions in the chart below.

 Licensed UsePersonal Use
Composing response templates for personal context(tick)(tick)
Composing response templates for project context(tick)(minus)
Composing response templates for global context(tick)(minus)
Templates auto-completion(tick)(tick)
Jira Service Desk comments support(tick)(tick)
Macros auto-completion(tick)(tick)

 

Using personal templates

For detailed information about configuring and using personal templates with your Jira please go to Getting started section.

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