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Canned Responses Settings

To get to the Canned Responses Pro Settings page:

  1. From the top navigation bar in Jira, choose the Cog icon > Add-ons or Manage apps.
  2. Find Responses Configuration under Canned Responses Pro for Jira in the sidebar menu.

On this page:

Description field

By checking this box you will extend Canned Responses Pro functionality to the Description field in Jira. This means Canned Responses Pro will be available to your users when working with the Description field.

Text fields

By checking this box you will extend Canned Responses Pro functionality to all of the Text Field (multi-line) custom fields in Jira. This means Canned Responses Pro will be available to your users when working with any Text Field (multi-line) custom field.

Google Analytics

To understand our users' needs better, we collect anonymous statistics of the plugin use. Statistics include:

  • Viewing of management pages
  • Navigating between scopes
  • Number of templates for each scope
  • Adding/editing/removing templates
  • Inserting templates

These statistics tell us how we should develop our plugin to make our users happy, esp. which features are used commonly and which we may think of removing.

We collect the version of Jira that our plugin is installed on - we decide which versions we no longer need to support basing on this data.

You can disable this feature in case you don't want to send your statistics. 

Access to shared responses

You can manage groups and roles entitled to use the plugin. Entitled user can see and use project and global templates. It's enough for user to be in one group or have at least one of the given roles in the project context to use shared responses. 

Note that it does not restrict templates management. Managing uses standard Jira global and project administrative permissions. See visibility scopes description to find out more.


EntitledNot entitled
Personal(tick)(tick)
Project(tick)(error)
Global(tick)(error)

(tick) - Can view

(error) - Can't view

Access to plugin

By default all Jira users can use personal canned responses. By unchecking this option you can disable the plugin completely for users beyond groups and roles selected in the section access to shared responses.

Example personal templates

Choose whether Canned Responses should generate example templates for new users. When enabled, users that open the templates list for the first time will have 2 example templates generated. Once generated, templates can be modified or removed. If removed, they won't show up again.

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