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All the texts used by the chat widget (seen by the customer) can be translated or modified to your needs. To do this, go to the Settings → Chat → Translate and Customize

You can translate of modify the text by clicking on it (use the search box to find the text that you need):

After changing the text, click the Change button to save the change. You can also reset the text to default by clicking Reset.

Note that texts with parameters require that parameter placeholders, such as {}{0}{1}{2}{3} and so on, are retained in the modified version - this is actually validated and in case of a missing parameter an error is displayed:

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