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Overview

There are situations, where you have just a few licensed Jira Service Desk agents, but a lot of other users in your Jira instance. In this situation, Atlassian Marketplace forces you to purchase the app license matching your total user count - not just Service Desk agents, but other users too. This kind of pricing can make the app much more expensive than it would be, if you only paid based on the number of agents. 

To give our customers fair pricing, we give customers an option for Chat for Jira Service Desk to be priced based only on the number of Service Desk agents that you have. Unfortunately, this kind of pricing is not directly supported for apps on the Atlassian Marketplace. Therefore, to get the per-agent price, you will need to perform the following steps:

  1. contact us at contact.chat@spartez.com, specifying:
  2. how many agents your Jira Service Desk is licensed for
  3. how many licensed users (total) your Jira has - in case you use Jira for more than just Service Desk, these number will likely be different than the number of agents

You can find your Service Desk agents count on the Applications administration page (see the screenshot below):

Based on that information, we will send you a personalized discount coupon code, which you can use to purchase the license at the appropriate price.

Prices

The per-agent prices for Chat for Jira Service Desk are:

Server

Prices are for perpetual license. After first year, support and updates can be purchased for 50% of the purchase price. 

Agents

Commercial (USD)

Academic (USD)

1-31010
4-5570285
6-101100550
11-151700850
16-2524001200
26-5044002200
51-10073003650
101-25080004000
250+100005000

Data Center

Prices are per-year. You have to renew yearly to continue usage of Chat for Jira Service Desk.

AgentsCommercial (USD)Academic (USD)
1-5030001500
51-10050002500
101-25090004500
251-500150007500
501-7502100010500
750-10002700013500
1001-20003300016500
2001-30003900019500
3001-40004500022500
4001-50005100025500
5000+5600028000



The per-agent pricing gives you a lower price in case you have just a few JSD agents, but a lot of other registered Jira users. However, if you have many agents and very few other Jira users, it may result in a price higher than the regular Marketplace price - you should always pick the price that is lower given your situation. In unclear situations, please contact support and we will advise you on the best option for your case.


In case of questions, you can also contact us at our usual support address: support@spartez.com 


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