There are situations, where you have just a few licensed Jira Service Desk agents, but a lot of other users in your Jira instance. In this situation, Atlassian Marketplace forces you to purchase the app license matching your total user count - not just Service Desk agents, but other users too. This kind of pricing can make the app much more expensive than it would be, if you only paid based on the number of agents.
To give our customers fair pricing, we give customers an option for Chat for Jira Service Desk to be priced based only on the number of Service Desk agents that you have. Unfortunately, this kind of pricing is not directly supported for apps on the Atlassian Marketplace. Therefore, to get the per-agent price, you will need to perform the following steps:
- contact us at email@example.com, specifying:
- how many agents your Jira Service Desk is licensed for
- how many licensed users (total) your Jira has - in case you use Jira for more than just Service Desk, these number will likely be different than the number of agents
You can find your Service Desk agents count on the Applications administration page (see the screenshot below):
Based on that information, we will send you a personalized discount coupon code, which you can use to purchase the license at the appropriate price.
The per-agent prices for Chat for Jira Service Desk are:
Prices are for perpetual license. After first year, support and updates can be purchased for 50% of the purchase price.
Prices are per-year. You have to renew yearly to continue usage of Chat for Jira Service Desk.
|Agents||Commercial (USD)||Academic (USD)|
The per-agent pricing gives you a lower price in case you have just a few JSD agents, but a lot of other registered Jira users. However, if you have many agents and very few other Jira users, it may result in a price higher than the regular Marketplace price - you should always pick the price that is lower given your situation. In unclear situations, please contact support and we will advise you on the best option for your case.
In case of questions, you can also contact us at our usual support address: firstname.lastname@example.org
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